We aim to provide clear and fair cancellation and refund conditions for all services and digital products purchased through Rbab Kalo.

## Individual Coaching Sessions

A coaching session may be cancelled or rescheduled without penalty when the request is received at least *24 hours before the scheduled appointment*. Cancellation or rescheduling requests received less than 24 hours before the appointment may result in the session being considered used. Failure to attend a confirmed appointment without prior notice may also result in the session being considered used. Where exceptional circumstances occur, requests may be reviewed individually at our discretion and in accordance with applicable UAE law.

## Coaching Packages

Where a package contains multiple coaching sessions, any sessions already completed will not be refundable. If a refund request for the remaining unused portion of a package is approved, the value of sessions already completed may be calculated at the applicable individual-session rate rather than the discounted package rate. Any applicable payment-processing fees that are non-refundable to Rbab Kalo may be deducted where legally permitted.

## Live Workshops

A customer may request cancellation before the live workshop begins. Refund eligibility will depend on the timing of the request and whether access materials or recordings have already been provided. If a live workshop is cancelled by Rbab Kalo, participants will be offered either a replacement date, account credit, or a refund.

## Recorded Workshops, Online Courses and Digital Products

Due to the nature of digital content, refunds may not normally be available once a digital product has been downloaded, opened, accessed or substantially consumed. However, customers may contact us if:

•⁠ ⁠they were charged more than once for the same purchase;
•⁠ ⁠they did not receive access after successful payment;
•⁠ ⁠the purchased content is materially different from its description;
•⁠ ⁠the digital product contains a significant technical defect that we are unable to resolve; or
•⁠ ⁠a refund is otherwise required under applicable UAE law.

Each request will be reviewed fairly based on the circumstances.

## Processing Approved Refunds

Approved refunds will generally be returned to the original payment method. Processing times after a refund is issued may vary depending on the payment provider, card issuer or financial institution.

## How to Request a Cancellation or Refund

Please contact us at: *Email:* [email protected], Include your full name, order or booking details, date of purchase and the reason for the request.