This policy explains when and how customers receive access to services, workshops, courses and digital products purchased through Rbab Kalo.

## Coaching Sessions

After successful payment, the customer will receive confirmation of the purchase and instructions for booking or attending the coaching session. Where online scheduling is available, the customer may select an available appointment directly through the booking system. Where a booking date is selected before payment, the appointment is considered confirmed only after successful payment and receipt of confirmation. Online sessions may be conducted through the video conferencing platform communicated in the booking confirmation. Customers should ensure that their email address and contact information are entered correctly during checkout.

## Coaching Packages

After purchasing a coaching package, the customer’s package entitlement will be recorded in their account or booking record. The customer will receive instructions explaining how to schedule the sessions included in the package.

## Recorded Workshops and Online Courses

Access to recorded workshops and online courses is normally provided *immediately after successful payment*, either:

•⁠ ⁠through the customer’s account on *rbabkalo.com*; or
•⁠ ⁠through an automated email containing access instructions.

Customers may be required to create or log into an account using the email address used during checkout. If access is not received shortly after successful payment, the customer should check their spam or junk email folder and then contact us for assistance.

## Live Online Workshops

For live workshops, the customer will receive confirmation after successful payment. The workshop date, time and access instructions will be displayed on the product page and/or sent to the registered email address before the workshop begins. Customers are responsible for joining the workshop at the announced date and time.

## Digital Guides, PDFs and Downloadable Products

Digital files may be made available immediately after successful payment through the confirmation page, customer account or registered email address. Digital purchases are intended solely for the purchaser and may not be redistributed or shared without authorization.

## Delivery Delays

Most digital access is automated and is expected to be provided shortly after successful payment. Occasionally, technical problems, payment verification or system maintenance may cause a delay. If a customer has completed payment but has not received the purchased service or access, they should contact us at *[[email protected]]* so that the issue can be resolved.

## Contact

For questions regarding delivery or access:

*Rbab Kalo*
Email: [email protected]
Phone 00971545855199
Website: *rbabkalo.com*